Welcome to the website of Summer Cold Trading Co., one of the largest wholesale distributors of HVAC/R and appliance spare parts in Madinah, Saudi Arabia, serving the Kingdom and the Middle East. By accessing or using this website or contacting us through our digital platforms, you agree to the following terms:
1. Company Overview
We supply over 12,000 products, including:
- HVAC/R spare parts
- Components for microwave ovens, washing machines, and power tools
- Electrical and electronic appliance parts for both residential and commercial use
2. Website Use and Product Display
- Our website is a digital catalog that showcases our available product categories.
- It does not support direct purchases. All transactions are initiated via enquiry and quotation.
- Product images, descriptions, and specifications are provided for informational purposes only and may be subject to change.
3. Quotation Requests
- You may submit product enquiries through our website quotation form.
- Submitting an enquiry does not constitute an order or reservation of stock.
- Our sales team will respond with an official quotation subject to stock availability and confirmation.
- All information provided in the enquiry form must be accurate to ensure proper service.
4. Customer Support Channels
We offer 24/7 customer service via:
- WhatsApp Support: +966 50 935 9035
- AI-powered Chatbot on our website
These channels are provided for customer convenience and enquiry support. Interactions may be recorded for quality assurance and service tracking.
5. Return & Replacement Policy
1. Time for Return or Replacement of Purchase
Return or replacement shall be done within 14 days of the invoice date.
2. Steps for Return or Replacement
- Submit the Original Invoice.
- The product must be in its original sealed pack and in the same condition as sold.
- All accessories and attachments must be returned.
- Customer bears the shipping costs for return or replacement.
3. Methods of Refund
- Refunds are limited to the value of returned purchases.
- You may choose to exchange the product or receive the amount back via your original payment method (card, bank transfer, etc.).
- The bank account holder's name must match the invoice name.
- Refunds for card/bank transactions will be processed back through the respective financial institutions.
4. Exceptions – Products Not Covered for Return or Replacement
- Damage due to misuse or improper installation by the customer
- Mismatched serial numbers or altered items
- Burned or installed compressors
- Damaged parts due to customer handling
- Electronics and thermostats (non-returnable)
- Damage from poor storage (e.g., insulating copper reels)
- All kinds of dynamos, combined or professional, are non-returnable
6. Intellectual Property
All website content, including product listings, images, design, and branding, is the exclusive property of Summer Cold Trading Co. Reproduction, reuse, or modification is prohibited without written consent.
7. Limitation of Liability
Summer Cold Trading Co. does not guarantee uninterrupted website operation or error-free content. We are not liable for any loss or damage resulting from use of the site or communication tools.
8. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any legal matters shall be settled in the competent courts of Madinah.